Disclaimer

Last updated: 13 March 2026

The information provided on this website and through the services of Chillin Labs Pty Ltd ("Chillin Labs") is subject to the following disclaimers. By accessing our website or using our services, you acknowledge and accept these disclaimers.

1. General Medical Disclaimer

The content on this website, including text, graphics, and other material, is provided for general informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

If you are experiencing a medical emergency, call 000 immediately. Chillin Labs does not provide emergency medical services.

2. No Guarantee of Outcomes

While our protocols are evidence-based and prescribed by AHPRA-registered practitioners, individual results vary. We do not guarantee any specific health outcome, improvement, or result from using our services. Factors including your health history, genetics, lifestyle, adherence to treatment, and other variables all influence outcomes.

Any testimonials, case studies, or results referenced on this website represent individual experiences and should not be interpreted as a promise or guarantee of similar results for any other person.

3. Practitioner Independence

Chillin Labs provides the platform and coordination services that connect you with AHPRA-registered medical practitioners. All clinical decisions, including whether to prescribe, what to prescribe, and when to modify or discontinue treatment, are made by your treating practitioner exercising independent medical judgement.

Chillin Labs does not direct, override, or interfere with clinical decision-making. The practitioner-patient relationship is between you and your treating clinician.

4. Scope of Services — Not Diagnosis or Treatment of Disease

Chillin Labs is not a general practice, hospital, or specialist clinic. Our services are limited to health assessment, clinical evaluation, and the prescribing of individualised protocols by AHPRA-registered medical practitioners where clinically appropriate.

We do not diagnose or treat disease. Our practitioners assess your health status and, where suitable, prescribe evidence-based protocols to support your health goals. Clinical suitability is determined on an individual basis by your treating practitioner. Not all services are appropriate for all individuals, and access to treatment is subject to a clinical assessment confirming suitability.

All practitioners involved in your care are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and practise within the standards set by their respective regulatory boards. AHPRA registration can be verified at www.ahpra.gov.au.

5. Regulatory Compliance

All medications prescribed through Chillin Labs are practitioner-prescribed and pharmacy-dispensed in accordance with applicable Australian regulations. However, regulatory standards and classifications may change over time. We make reasonable efforts to ensure ongoing compliance, but cannot guarantee that all information on this website reflects the most current regulatory position at all times.

Nothing on this website should be construed as a claim that any compound or protocol has been approved by the Therapeutic Goods Administration (TGA) for a specific indication unless explicitly stated.

6. Website Content and Accuracy

We take reasonable care to ensure the information on this website is accurate and up to date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website.

Content may be updated, modified, or removed without notice. Any reliance you place on information from this website is at your own risk.

7. Third-Party Content and Links

This website may contain links to third-party websites, research publications, or external resources. These links are provided for convenience and informational purposes only. Chillin Labs does not endorse, control, or take responsibility for the content, accuracy, or practices of any third-party website.

References to scientific research, clinical studies, or published literature are provided for educational context and do not constitute clinical advice. The applicability of research findings to individual patients is a matter for your treating practitioner.

8. Limitation of Liability

To the maximum extent permitted by law, Chillin Labs, its directors, employees, agents, and affiliated practitioners are not liable for any loss, damage, or injury arising from:

• Your use of or reliance on information provided on this website
• Any interruption, delay, or failure of our website or platform
• Any decision you make based on the content of this website without consulting a qualified healthcare provider
• Any adverse effects from treatment, where treatment was provided in accordance with clinical standards

Nothing in this disclaimer excludes or limits liability that cannot be excluded under Australian law, including rights under the Australian Consumer Law.

9. Supplements Disclaimer

Supplements available through Chillin Labs are practitioner-grade formulations intended to support general health and wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease. Supplement information on this website is provided for educational purposes and should not replace advice from your healthcare provider.

Always consult your practitioner before starting any new supplement, particularly if you are pregnant, breastfeeding, taking medications, or have a pre-existing health condition.

10. Telehealth Limitations

Telehealth consultations have inherent limitations compared to in-person examinations. Your practitioner will advise you if an in-person consultation or physical examination is necessary. Telehealth services require a stable internet connection and a device with audio and video capability. We are not responsible for technical issues on your end that may affect the quality of your consultation.

11. Governing Law

This disclaimer is governed by and construed in accordance with the laws of Australia. Any disputes arising from or in connection with this disclaimer are subject to the jurisdiction of Australian courts.

12. Contact Us

If you have questions about this disclaimer or any content on our website, please contact us:

• Email: [email protected]
• Phone: 0466 011 083